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IllumiDesk
IllumiDesk Team Handbook
People Group
Introduction
General Employment
Employment Status & Recordkeeping
Working Conditions & Hours
Employee Benefits
Employee Conduct
Timekeeping & Payroll
Security and Compliance
Security Controls
BC.1.01 - Business Continuity Plan
BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
BC.1.03 - Continuity Testing
BC.1.04 - Business Impact Analysis
CFG.1.01 - Baseline Configuration Standard
CFG.1.03 - Configuration Checks
CM.1.01 - Change Management Workflow
CM.1.02 - Change Approval
CM.1.03 - Change Management Issue Tracker
CM.1.04 - Emergency Changes
DM.1.01 - Data Classification Criteria
DM.2.01 - Terms of Service
DM.4.01 - Encryption of Data in Transit
DM.7.03 - Data Retention and Disposal Policy
IAM.1.01 - Logical Access Provisioning
IAM.1.02 - Logical Access De-Provisioning
IAM.1.04 - Logical Access Review
IAM.1.05 - Transfers: Access De-Provisioning
IAM.1.06 - Shared Logical Accounts
IAM.1.08 - New Access Provisioning
IAM.2.01 - Unique Identifiers
IAM.2.02 - Password Authentication
IAM.2.03 - Multi-factor Authentication
IAM.3.02 - Source Code Security
IAM.4.01 - Remote Connections
IAM.6.01 - Key Repository Access
IR.1.01 - Incident Response Plan
IR.1.03 - Incident response
IR.1.04 - Insurance Policy
IR.2.02 - Incident Reporting
NO.1.01 - Network Policy Enforcement Points
PR.1.01 - Background Checks
RM.1.01 - Risk Assessment
RM.1.02 - Continuous Monitoring
RM.1.04 - Service Risk Rating Assignment
RM.1.05 - Risk Management Policy
RM.3.01 - Remediation Tracking
SDM.1.01 - System Documentation
SG.1.01 - Policy and Standard Review
SG.2.01 - Information Security Program Content
SG.5.03 - Security Roles and Responsibilities
SG.5.06 - Board of Director Bylaws
SG.5.07 - Board of Directors Security Program Content
SLC.1.01 - Service Lifecycle Workflow
SLC.2.01 - Source Code Management
SYS.1.01 - Audit Logging
SYS.2.01 - Security Monitoring Alert Criteria
SYS.2.07 - System Security Monitoring
TPM.1.01 - Third Party Assurance Review
TPM.1.02 - Vendor Risk Management
TRN.1.01 - General Security Awareness Training
TRN.1.02 - Code of Conduct Training
VUL.1.01 - Vulnerability Scans
VUL.1.03 - Approved Scanning Vendor
VUL.2.01 - Application & Infrastructure Penetration Testing
VUL.3.01 - Infrastructure Patch Management
VUL.3.02 - End of Life Software
VUL.4.01 - Enterprise Protection
VUL.5.01 - Code Security Check
VUL.6.01 - External Information Security Inquiries
VPAT Version 2.3
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BC.1.03 - Continuity Testing

Control Statement

IllumiDesk performs business continuity and disaster recovery tests annually and ensures the following:
    Tests are executed with relevant contingency teams.
    Test results are documented.
    Corrective actions are taken for exceptions noted.
    Plans are updated based on results.

Context

The business continuity plan is only useful if it is both maintained and validated. The testing part of this process is meant to be that validation and determines the efficacy of the plan. The purpose of this control is to determine if the business continuity plan would work in the event of a disruption to normal IllumiDesk operations. The business continuity test must have these three main categories:
    Recovery Planning: Ensuring that Recovery processes and procedures are executed and maintained to timely restoration of systems or assets affected by any disruptive event.
    Improvements: Recovery planning and processes are improved by incorporating lessons learned into future activities.
    Communications: Restoration activities are coordinated with internal and external parties: such as coordinating centers, Internet Service Providers, system owners, victims and vendors.

Scope

This control is a subset of the Business Continuity control. It defines that, a Business Continuity Plan (BCP) must be tested and updated on a regular basis to ensure its effectiveness in the event of a disaster and its continuing relevance to the Business. The process should include the testing of data recovery, information asset management, leadership response and recovery procedures. A process to do a full simulation of these, at least once each year with different, realistic scenarios that test the effectiveness of IllumiDesk's Business Continuity plan should be the goal.
All parts of the business continuity plan should be tested. All teams and services that have a documented business continuity plan should have a corresponding documented test.

Ownership

    Business Operations owns this control.
    Infrastructure will provide implementation support for .com

Guidance

    Tabletop exercises would be a reasonable way to test yearly
    But a full simulation should take place at least biennially for each team and service

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Continuity Testing control issue.

Policy Reference

Framework Mapping

    SOC2 CC
      CC7.5
      CC9.1
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BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
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BC.1.04 - Business Impact Analysis
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Contents
Control Statement
Context
Scope
Ownership
Guidance
Additional control information and project tracking
Policy Reference
Framework Mapping