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IllumiDesk
IllumiDesk Team Handbook
People Group
Introduction
General Employment
Employment Status & Recordkeeping
Working Conditions & Hours
Employee Benefits
Employee Conduct
Timekeeping & Payroll
Security and Compliance
Security Controls
BC.1.01 - Business Continuity Plan
BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
BC.1.03 - Continuity Testing
BC.1.04 - Business Impact Analysis
CFG.1.01 - Baseline Configuration Standard
CFG.1.03 - Configuration Checks
CM.1.01 - Change Management Workflow
CM.1.02 - Change Approval
CM.1.03 - Change Management Issue Tracker
CM.1.04 - Emergency Changes
DM.1.01 - Data Classification Criteria
DM.2.01 - Terms of Service
DM.4.01 - Encryption of Data in Transit
DM.7.03 - Data Retention and Disposal Policy
IAM.1.01 - Logical Access Provisioning
IAM.1.02 - Logical Access De-Provisioning
IAM.1.04 - Logical Access Review
IAM.1.05 - Transfers: Access De-Provisioning
IAM.1.06 - Shared Logical Accounts
IAM.1.08 - New Access Provisioning
IAM.2.01 - Unique Identifiers
IAM.2.02 - Password Authentication
IAM.2.03 - Multi-factor Authentication
IAM.3.02 - Source Code Security
IAM.4.01 - Remote Connections
IAM.6.01 - Key Repository Access
IR.1.01 - Incident Response Plan
IR.1.03 - Incident response
IR.1.04 - Insurance Policy
IR.2.02 - Incident Reporting
NO.1.01 - Network Policy Enforcement Points
PR.1.01 - Background Checks
RM.1.01 - Risk Assessment
RM.1.02 - Continuous Monitoring
RM.1.04 - Service Risk Rating Assignment
RM.1.05 - Risk Management Policy
RM.3.01 - Remediation Tracking
SDM.1.01 - System Documentation
SG.1.01 - Policy and Standard Review
SG.2.01 - Information Security Program Content
SG.5.03 - Security Roles and Responsibilities
SG.5.06 - Board of Director Bylaws
SG.5.07 - Board of Directors Security Program Content
SLC.1.01 - Service Lifecycle Workflow
SLC.2.01 - Source Code Management
SYS.1.01 - Audit Logging
SYS.2.01 - Security Monitoring Alert Criteria
SYS.2.07 - System Security Monitoring
TPM.1.01 - Third Party Assurance Review
TPM.1.02 - Vendor Risk Management
TRN.1.01 - General Security Awareness Training
Security Awareness Training
TRN.1.02 - Code of Conduct Training
VUL.1.01 - Vulnerability Scans
VUL.1.03 - Approved Scanning Vendor
VUL.2.01 - Application & Infrastructure Penetration Testing
VUL.3.01 - Infrastructure Patch Management
VUL.3.02 - End of Life Software
VUL.4.01 - Enterprise Protection
VUL.5.01 - Code Security Check
VUL.6.01 - External Information Security Inquiries
VPAT Version 2.3
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TRN.1.01 - General Security Awareness Training

Control Statement

All IllumiDesk team-members complete security awareness training, which includes updates about relevant policies and how to report security events to the authorized response team. Records of training completion are documented and retained for tracking purposes.

Context

At IllumiDesk , we use internal training modules developed by the Security Operations team as IllumiDesk's security awareness training. In the past, security awareness training has only been a task associated with on-boarding as a new IllumiDesk team-member. As we adopt new compliance frameworks and work towards an audit certification of some of these frameworks, we will need to increase the cadence of this training. Security awareness training can be seen as a hassle and disruption from normal work, but these trainings can have real value not only to IllumiDesk as a company, but also to IllumiDesk team members in their personal lives. Taking the time to go through this training will ensure team members are up to date on security best practices which will help to minimize IllumiDesk's risk as a company.
    Because this field changes so quickly, and because of our changing needs for compliance as a company, we now require all IllumiDesk team-members to complete this training at least every 12 months.

Scope

This control applies to all IllumiDesk team-members.

Ownership

Control ownership:
    People Operations
Process Owner:
    People Operations
    Security Operations
People Ops are responsible for deploying the process to ensure 100% of employee testing and validating that every IllumiDesk team member has completed training in the current year. Security Ops is consulted for the content and effectiveness of the control. All IllumiDesk team members are responsible for completing their security awareness training.

Additional control information and project tracking

Currently the security training is delivered through a recorded video and team member confirms acknowledgement in a form. The training is linked from onboarding issue template as part of the new hire tasks.
For audit evidence of compliance, we need to be able to demonstrate 100% completion of training by all team members.
Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the General Security Awareness Training control issue.

Policy Reference

    Handbook policy on Security Awareness Training

Framework Mapping

    SOC2 CC
      CC1.1
      CC1.4
      CC1.5
      CC2.2
      CC2.3
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Security Awareness Training
Last modified 1yr ago
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Contents
Control Statement
Context
Scope
Ownership
Additional control information and project tracking
Policy Reference
Framework Mapping