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IllumiDesk
IllumiDesk Team Handbook
People Group
Introduction
General Employment
Employment Status & Recordkeeping
Working Conditions & Hours
Employee Benefits
Employee Conduct
Timekeeping & Payroll
Security and Compliance
Security Controls
BC.1.01 - Business Continuity Plan
BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
BC.1.03 - Continuity Testing
BC.1.04 - Business Impact Analysis
CFG.1.01 - Baseline Configuration Standard
CFG.1.03 - Configuration Checks
CM.1.01 - Change Management Workflow
CM.1.02 - Change Approval
CM.1.03 - Change Management Issue Tracker
CM.1.04 - Emergency Changes
DM.1.01 - Data Classification Criteria
DM.2.01 - Terms of Service
DM.4.01 - Encryption of Data in Transit
DM.7.03 - Data Retention and Disposal Policy
IAM.1.01 - Logical Access Provisioning
IAM.1.02 - Logical Access De-Provisioning
IAM.1.04 - Logical Access Review
IAM.1.05 - Transfers: Access De-Provisioning
IAM.1.06 - Shared Logical Accounts
IAM.1.08 - New Access Provisioning
IAM.2.01 - Unique Identifiers
IAM.2.02 - Password Authentication
IAM.2.03 - Multi-factor Authentication
IAM.3.02 - Source Code Security
IAM.4.01 - Remote Connections
IAM.6.01 - Key Repository Access
IR.1.01 - Incident Response Plan
IR.1.03 - Incident response
IR.1.04 - Insurance Policy
IR.2.02 - Incident Reporting
NO.1.01 - Network Policy Enforcement Points
PR.1.01 - Background Checks
RM.1.01 - Risk Assessment
RM.1.02 - Continuous Monitoring
RM.1.04 - Service Risk Rating Assignment
RM.1.05 - Risk Management Policy
RM.3.01 - Remediation Tracking
SDM.1.01 - System Documentation
SG.1.01 - Policy and Standard Review
SG.2.01 - Information Security Program Content
SG.5.03 - Security Roles and Responsibilities
SG.5.06 - Board of Director Bylaws
SG.5.07 - Board of Directors Security Program Content
SLC.1.01 - Service Lifecycle Workflow
SLC.2.01 - Source Code Management
SYS.1.01 - Audit Logging
SYS.2.01 - Security Monitoring Alert Criteria
SYS.2.07 - System Security Monitoring
TPM.1.01 - Third Party Assurance Review
TPM.1.02 - Vendor Risk Management
TRN.1.01 - General Security Awareness Training
TRN.1.02 - Code of Conduct Training
VUL.1.01 - Vulnerability Scans
VUL.1.03 - Approved Scanning Vendor
VUL.2.01 - Application & Infrastructure Penetration Testing
VUL.3.01 - Infrastructure Patch Management
VUL.3.02 - End of Life Software
VUL.4.01 - Enterprise Protection
VUL.5.01 - Code Security Check
VUL.6.01 - External Information Security Inquiries
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PR.1.01 - Background Checks

Control Statement

New hires are required to pass a background check as a condition of their employment. When not performed, documentation outlining the exception is retained.

Context

IllumiDesk is concerned about the safety of all IllumiDesk team-members and about maintaining appropriate controls to ensure that assets of IllumiDesk and our customer relationships and information are protected. To reduce these risks, IllumiDesk will obtain and review background information of covered prospective, and, as applicable, current IllumiDesk team-members.
This information comes from our handbook and more details about our background check process can be found there.

Scope

Background checks apply to all IllumiDesk team-members that do not live in a country or state that conflicts with this practice.

Ownership

Control owner:
  • People Operations
Process owner:
  • People Operations
The IllumiDesk Candidate Experience team manages the background process and retains all records relating to this control.

Guidance

The scope of the background check performed is at the discretion of the Company. This control merely states that we apply this control to all IllumiDesk Team Members without a documented reason why a background check can't be performed per local law.

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Background Checks control issue.

Framework Mapping

  • SOC2 CC
    • CC1.1
    • CC1.4
    • CC1.5
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NO.1.01 - Network Policy Enforcement Points
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RM.1.01 - Risk Assessment
Last modified 2yr ago
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Contents
Control Statement
Context
Scope
Ownership
Guidance
Additional control information and project tracking
Framework Mapping