Security and Compliance
Security Controls
PR.1.01 - Background Checks

Control Statement

New hires are required to pass a background check as a condition of their employment. When not performed, documentation outlining the exception is retained.


IllumiDesk is concerned about the safety of all IllumiDesk team-members and about maintaining appropriate controls to ensure that assets of IllumiDesk and our customer relationships and information are protected. To reduce these risks, IllumiDesk will obtain and review background information of covered prospective, and, as applicable, current IllumiDesk team-members.
This information comes from our handbook and more details about our background check process can be found there.


Background checks apply to all IllumiDesk team-members that do not live in a country or state that conflicts with this practice.


Control owner:
  • People Operations
Process owner:
  • People Operations
The IllumiDesk Candidate Experience team manages the background process and retains all records relating to this control.


The scope of the background check performed is at the discretion of the Company. This control merely states that we apply this control to all IllumiDesk Team Members without a documented reason why a background check can't be performed per local law.

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Background Checks control issue.

Framework Mapping

  • SOC2 CC
    • CC1.1
    • CC1.4
    • CC1.5