IllumiDesk Security Docs
  • IllumiDesk Team Handbook
  • People Group
    • Introduction
    • General Employment
    • Employment Status & Recordkeeping
    • Working Conditions & Hours
    • Employee Benefits
    • Employee Conduct
    • Timekeeping & Payroll
  • Security and Compliance
    • Security Controls
      • BC.1.01 - Business Continuity Plan
        • IllumiDesk Business Continuity Plan
        • IllumiDesk Disaster Recovery
        • IllumiDesk Reference Architectures
        • IllumiDesk Handbook listing of DR for Databases
      • BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
      • BC.1.03 - Continuity Testing
      • BC.1.04 - Business Impact Analysis
        • Business Impact Analysis in the handbook
        • Data Protection Impact Assessment (DPIA) Policy
        • Data Protection Impact Assessments or DPIAs
        • UX Department
        • Triage Operations - Communication about expected automation impact
        • NIST BCP with reference to BIA
      • CFG.1.01 - Baseline Configuration Standard
        • Laptop or Desktop System configuration
        • Configuring New Laptops
        • Security Best Practices
      • CFG.1.03 - Configuration Checks
        • Production Change Requests Policy
      • CM.1.01 - Change Management Workflow
      • CM.1.02 - Change Approval
      • CM.1.03 - Change Management Issue Tracker
      • CM.1.04 - Emergency Changes
      • DM.1.01 - Data Classification Criteria
        • Data Classification Policy
      • DM.2.01 - Terms of Service
        • Application Terms of Use
      • DM.4.01 - Encryption of Data in Transit
        • Deprecate support for TLS 1.0 and TLS 1.1
      • DM.7.03 - Data Retention and Disposal Policy
      • IAM.1.01 - Logical Access Provisioning
        • Access Requests
        • Access Management Process
      • IAM.1.02 - Logical Access De-Provisioning
        • Access Management Process
        • Logical Access Deprovisioning
        • Access Reviews
        • IllumiDesk Offboarding Guidelines
      • IAM.1.04 - Logical Access Review
        • Access Reviews
      • IAM.1.05 - Transfers: Access De-Provisioning
        • Access Control Policy and Procedures
        • Job Transfers
        • Access Change Request
      • IAM.1.06 - Shared Logical Accounts
        • Security Process and Procedures for Team Members
        • Access Management Process
      • IAM.1.08 - New Access Provisioning
        • Access Requests
        • Access Management Process
      • IAM.2.01 - Unique Identifiers
        • Unique Account Identifiers
        • Access Control Policy and Procedures
        • Section on shared accounts in Okta handbook page
        • Access Management Process
      • IAM.2.02 - Password Authentication
      • IAM.2.03 - Multi-factor Authentication
      • IAM.3.02 - Source Code Security
      • IAM.4.01 - Remote Connections
      • IAM.6.01 - Key Repository Access
      • IR.1.01 - Incident Response Plan
      • IR.1.03 - Incident response
      • IR.1.04 - Insurance Policy
      • IR.2.02 - Incident Reporting
      • NO.1.01 - Network Policy Enforcement Points
      • PR.1.01 - Background Checks
      • RM.1.01 - Risk Assessment
      • RM.1.02 - Continuous Monitoring
        • Security Compliance
      • RM.1.04 - Service Risk Rating Assignment
      • RM.1.05 - Risk Management Policy
      • RM.3.01 - Remediation Tracking
      • SDM.1.01 - System Documentation
      • SG.1.01 - Policy and Standard Review
      • SG.2.01 - Information Security Program Content
      • SG.5.03 - Security Roles and Responsibilities
        • Incident Management Roles and Responsibilities
      • SG.5.06 - Board of Director Bylaws
        • Governance Documents
      • SG.5.07 - Board of Directors Security Program Content
        • Audit Committee Agenda Planner
      • SLC.1.01 - Service Lifecycle Workflow
      • SLC.2.01 - Source Code Management
      • SYS.1.01 - Audit Logging
      • SYS.2.01 - Security Monitoring Alert Criteria
      • SYS.2.07 - System Security Monitoring
      • TPM.1.01 - Third Party Assurance Review
      • TPM.1.02 - Vendor Risk Management
      • TRN.1.01 - General Security Awareness Training
        • Security Awareness Training
      • TRN.1.02 - Code of Conduct Training
      • VUL.1.01 - Vulnerability Scans
      • VUL.1.03 - Approved Scanning Vendor
      • VUL.2.01 - Application & Infrastructure Penetration Testing
      • VUL.3.01 - Infrastructure Patch Management
      • VUL.3.02 - End of Life Software
      • VUL.4.01 - Enterprise Protection
      • VUL.5.01 - Code Security Check
      • VUL.6.01 - External Information Security Inquiries
  • VPAT Version 2.3
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On this page
  • Control Statement
  • Context
  • Scope
  • Ownership
  • Guidance
  • Additional control information and project tracking
  • Framework Mapping
  1. Security and Compliance
  2. Security Controls

IR.1.03 - Incident response

Control Statement

Confirmed incidents are assigned a priority level and managed to resolution. If applicable, IllumiDesk coordinates the incident response with business contingency activities.

Context

It's important for every issue to be assigned an appropriate severity so that time, effort, and resources can be most effectively allocated. And by having a mechanism to track whether every incident is seen to resolution, every incident is eventually resolved.

Scope

This control applies to all systems within our production environment. The production environment includes all endpoints and cloud assets used in hosting IllumiDesk.com and its subdomains. This may include third-party systems that support the business of IllumiDesk.com.

Ownership

Control owner:

  • Security Operations

Process owner:

  • Security Operations

Guidance

Security incidents should have a defined process and support the ability to be tracked and managed for resolution.

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Incident response control issue.

Framework Mapping

  • SOC2 CC

    • CC4.2

    • CC5.1

    • CC5.2

    • CC7.4

    • CC7.5

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Last updated 1 year ago