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IllumiDesk
IllumiDesk Team Handbook
People Group
Introduction
General Employment
Employment Status & Recordkeeping
Working Conditions & Hours
Employee Benefits
Employee Conduct
Timekeeping & Payroll
Security and Compliance
Security Controls
BC.1.01 - Business Continuity Plan
BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
BC.1.03 - Continuity Testing
BC.1.04 - Business Impact Analysis
CFG.1.01 - Baseline Configuration Standard
CFG.1.03 - Configuration Checks
CM.1.01 - Change Management Workflow
CM.1.02 - Change Approval
CM.1.03 - Change Management Issue Tracker
CM.1.04 - Emergency Changes
DM.1.01 - Data Classification Criteria
DM.2.01 - Terms of Service
DM.4.01 - Encryption of Data in Transit
DM.7.03 - Data Retention and Disposal Policy
IAM.1.01 - Logical Access Provisioning
IAM.1.02 - Logical Access De-Provisioning
Access Management Process
Logical Access Deprovisioning
Access Reviews
IllumiDesk Offboarding Guidelines
IAM.1.04 - Logical Access Review
IAM.1.05 - Transfers: Access De-Provisioning
IAM.1.06 - Shared Logical Accounts
IAM.1.08 - New Access Provisioning
IAM.2.01 - Unique Identifiers
IAM.2.02 - Password Authentication
IAM.2.03 - Multi-factor Authentication
IAM.3.02 - Source Code Security
IAM.4.01 - Remote Connections
IAM.6.01 - Key Repository Access
IR.1.01 - Incident Response Plan
IR.1.03 - Incident response
IR.1.04 - Insurance Policy
IR.2.02 - Incident Reporting
NO.1.01 - Network Policy Enforcement Points
PR.1.01 - Background Checks
RM.1.01 - Risk Assessment
RM.1.02 - Continuous Monitoring
RM.1.04 - Service Risk Rating Assignment
RM.1.05 - Risk Management Policy
RM.3.01 - Remediation Tracking
SDM.1.01 - System Documentation
SG.1.01 - Policy and Standard Review
SG.2.01 - Information Security Program Content
SG.5.03 - Security Roles and Responsibilities
SG.5.06 - Board of Director Bylaws
SG.5.07 - Board of Directors Security Program Content
SLC.1.01 - Service Lifecycle Workflow
SLC.2.01 - Source Code Management
SYS.1.01 - Audit Logging
SYS.2.01 - Security Monitoring Alert Criteria
SYS.2.07 - System Security Monitoring
TPM.1.01 - Third Party Assurance Review
TPM.1.02 - Vendor Risk Management
TRN.1.01 - General Security Awareness Training
TRN.1.02 - Code of Conduct Training
VUL.1.01 - Vulnerability Scans
VUL.1.03 - Approved Scanning Vendor
VUL.2.01 - Application & Infrastructure Penetration Testing
VUL.3.01 - Infrastructure Patch Management
VUL.3.02 - End of Life Software
VUL.4.01 - Enterprise Protection
VUL.5.01 - Code Security Check
VUL.6.01 - External Information Security Inquiries
VPAT Version 2.3
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IAM.1.02 - Logical Access De-Provisioning
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Control Statement

The People Operations Management system sends a notification to relevant personnel, or system, in the event of a termination or a job transfer of an information system user. Notification can be manual or automated. Logical access that is no longer required in the event of a termination or a transfer is documented, communicated to management, and revoked. Shared authentication credentials to which the team member had access are rotated.

Context

The purpose of this control is to ensure there is a process in place to remove access to user accounts that is no longer necessary. This control helps ensure that only authorized and active accounts can be accessed and used to prevent any unauthorized use or access of IllumiDesk customer, IllumiDesk teammember, and partner data.

Scope

This control applies to any system or service where user accounts can be provisioned.

Ownership

    Control Owners:
      People Ops
      IT Ops
    Process Owners:
      IT Ops (50%)
      System Owners (50%)

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Logical Access De-Provisioning control issue.

Guidance

    Validate integration between OKTA and G-suite for all those applications that leverage OKTA

Policy Reference

    Access Management Process
    Logical Access Deprovisioning
    Access Reviews
    IllumiDesk Offboarding Guidelines

Framework Mapping

    SOC2 CC
      CC6.2
      CC6.3
      CC6.6
      CC6.7
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Contents
Control Statement
Context
Scope
Ownership
Additional control information and project tracking
Guidance
Framework Mapping