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IllumiDesk
IllumiDesk Team Handbook
People Group
Introduction
General Employment
Employment Status & Recordkeeping
Working Conditions & Hours
Employee Benefits
Employee Conduct
Timekeeping & Payroll
Security and Compliance
Security Controls
BC.1.01 - Business Continuity Plan
BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
BC.1.03 - Continuity Testing
BC.1.04 - Business Impact Analysis
CFG.1.01 - Baseline Configuration Standard
CFG.1.03 - Configuration Checks
CM.1.01 - Change Management Workflow
CM.1.02 - Change Approval
CM.1.03 - Change Management Issue Tracker
CM.1.04 - Emergency Changes
DM.1.01 - Data Classification Criteria
DM.2.01 - Terms of Service
DM.4.01 - Encryption of Data in Transit
DM.7.03 - Data Retention and Disposal Policy
IAM.1.01 - Logical Access Provisioning
IAM.1.02 - Logical Access De-Provisioning
IAM.1.04 - Logical Access Review
IAM.1.05 - Transfers: Access De-Provisioning
IAM.1.06 - Shared Logical Accounts
IAM.1.08 - New Access Provisioning
IAM.2.01 - Unique Identifiers
IAM.2.02 - Password Authentication
IAM.2.03 - Multi-factor Authentication
IAM.3.02 - Source Code Security
IAM.4.01 - Remote Connections
IAM.6.01 - Key Repository Access
IR.1.01 - Incident Response Plan
IR.1.03 - Incident response
IR.1.04 - Insurance Policy
IR.2.02 - Incident Reporting
NO.1.01 - Network Policy Enforcement Points
PR.1.01 - Background Checks
RM.1.01 - Risk Assessment
RM.1.02 - Continuous Monitoring
RM.1.04 - Service Risk Rating Assignment
RM.1.05 - Risk Management Policy
RM.3.01 - Remediation Tracking
SDM.1.01 - System Documentation
SG.1.01 - Policy and Standard Review
SG.2.01 - Information Security Program Content
SG.5.03 - Security Roles and Responsibilities
SG.5.06 - Board of Director Bylaws
SG.5.07 - Board of Directors Security Program Content
SLC.1.01 - Service Lifecycle Workflow
SLC.2.01 - Source Code Management
SYS.1.01 - Audit Logging
SYS.2.01 - Security Monitoring Alert Criteria
SYS.2.07 - System Security Monitoring
TPM.1.01 - Third Party Assurance Review
TPM.1.02 - Vendor Risk Management
TRN.1.01 - General Security Awareness Training
TRN.1.02 - Code of Conduct Training
VUL.1.01 - Vulnerability Scans
VUL.1.03 - Approved Scanning Vendor
VUL.2.01 - Application & Infrastructure Penetration Testing
VUL.3.01 - Infrastructure Patch Management
VUL.3.02 - End of Life Software
VUL.4.01 - Enterprise Protection
VUL.5.01 - Code Security Check
VUL.6.01 - External Information Security Inquiries
VPAT Version 2.3
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IR.2.02 - Incident Reporting

Control Statement

IllumiDesk provides a contact method for external parties to:
    Submit complaints and inquiries
    Report incidents

Context

Having an easily accessible and public channel for external parties to contact IllumiDesk in the event of a security incident provides a way for the community to help IllumiDesk keep its systems safe and to faster identify and respond to security incidents internally. This control can be tested by means of citing sufficient documentation with respect to emergency contacts and on-call engineers to support when an incident occurs, and to see if this documentation is easily available.

Scope

This control applies to IllumiDesk.com

Ownership

    Control Owner: Corporate Compliance
    Process owner(s):
      Security Operations
      Infrastructure
      Legal

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Incident Reporting Contact Information control issue.
Examples of evidence an auditor might request to satisfy this control:
    Handbook pages that provide external parties a contact method
    Link to the IllumiDesk-foss issue tracker and samples of relevant issues reporting incidents

Policy Reference

IllumiDesk provides a contact method for external parties to:

Submit complaints and inquiries

    Incident Management
    Support Team function in the handbook
    Support page contains information to contact the Support team
    Security Incident Communications Plan

Report incidents

    Process for engaging security on-call
    Security operations on-call guide
    Security Incident Communications Plan

IllumiDesk IR Contact information in the Handbook

    Information on how to contact the IllumiDesk legal team
    IllumiDesk maintains current contact information for external parties to report Security incidents
    All other inquiries and reports can be made on the IllumiDesk-ce issue tracker

Framework Mapping

    SOC2 CC
      CC2.3
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IR.1.04 - Insurance Policy
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NO.1.01 - Network Policy Enforcement Points
Last modified 1yr ago
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Contents
Control Statement
Context
Scope
Ownership
Additional control information and project tracking
Policy Reference
Submit complaints and inquiries
Report incidents
IllumiDesk IR Contact information in the Handbook
Framework Mapping