IllumiDesk Security Docs
  • IllumiDesk Team Handbook
  • People Group
    • Introduction
    • General Employment
    • Employment Status & Recordkeeping
    • Working Conditions & Hours
    • Employee Benefits
    • Employee Conduct
    • Timekeeping & Payroll
  • Security and Compliance
    • Security Controls
      • BC.1.01 - Business Continuity Plan
        • IllumiDesk Business Continuity Plan
        • IllumiDesk Disaster Recovery
        • IllumiDesk Reference Architectures
        • IllumiDesk Handbook listing of DR for Databases
      • BC.1.0.2 - Business Continuity Plan: Roles and Responsibilities
      • BC.1.03 - Continuity Testing
      • BC.1.04 - Business Impact Analysis
        • Business Impact Analysis in the handbook
        • Data Protection Impact Assessment (DPIA) Policy
        • Data Protection Impact Assessments or DPIAs
        • UX Department
        • Triage Operations - Communication about expected automation impact
        • NIST BCP with reference to BIA
      • CFG.1.01 - Baseline Configuration Standard
        • Laptop or Desktop System configuration
        • Configuring New Laptops
        • Security Best Practices
      • CFG.1.03 - Configuration Checks
        • Production Change Requests Policy
      • CM.1.01 - Change Management Workflow
      • CM.1.02 - Change Approval
      • CM.1.03 - Change Management Issue Tracker
      • CM.1.04 - Emergency Changes
      • DM.1.01 - Data Classification Criteria
        • Data Classification Policy
      • DM.2.01 - Terms of Service
        • Application Terms of Use
      • DM.4.01 - Encryption of Data in Transit
        • Deprecate support for TLS 1.0 and TLS 1.1
      • DM.7.03 - Data Retention and Disposal Policy
      • IAM.1.01 - Logical Access Provisioning
        • Access Requests
        • Access Management Process
      • IAM.1.02 - Logical Access De-Provisioning
        • Access Management Process
        • Logical Access Deprovisioning
        • Access Reviews
        • IllumiDesk Offboarding Guidelines
      • IAM.1.04 - Logical Access Review
        • Access Reviews
      • IAM.1.05 - Transfers: Access De-Provisioning
        • Access Control Policy and Procedures
        • Job Transfers
        • Access Change Request
      • IAM.1.06 - Shared Logical Accounts
        • Security Process and Procedures for Team Members
        • Access Management Process
      • IAM.1.08 - New Access Provisioning
        • Access Requests
        • Access Management Process
      • IAM.2.01 - Unique Identifiers
        • Unique Account Identifiers
        • Access Control Policy and Procedures
        • Section on shared accounts in Okta handbook page
        • Access Management Process
      • IAM.2.02 - Password Authentication
      • IAM.2.03 - Multi-factor Authentication
      • IAM.3.02 - Source Code Security
      • IAM.4.01 - Remote Connections
      • IAM.6.01 - Key Repository Access
      • IR.1.01 - Incident Response Plan
      • IR.1.03 - Incident response
      • IR.1.04 - Insurance Policy
      • IR.2.02 - Incident Reporting
      • NO.1.01 - Network Policy Enforcement Points
      • PR.1.01 - Background Checks
      • RM.1.01 - Risk Assessment
      • RM.1.02 - Continuous Monitoring
        • Security Compliance
      • RM.1.04 - Service Risk Rating Assignment
      • RM.1.05 - Risk Management Policy
      • RM.3.01 - Remediation Tracking
      • SDM.1.01 - System Documentation
      • SG.1.01 - Policy and Standard Review
      • SG.2.01 - Information Security Program Content
      • SG.5.03 - Security Roles and Responsibilities
        • Incident Management Roles and Responsibilities
      • SG.5.06 - Board of Director Bylaws
        • Governance Documents
      • SG.5.07 - Board of Directors Security Program Content
        • Audit Committee Agenda Planner
      • SLC.1.01 - Service Lifecycle Workflow
      • SLC.2.01 - Source Code Management
      • SYS.1.01 - Audit Logging
      • SYS.2.01 - Security Monitoring Alert Criteria
      • SYS.2.07 - System Security Monitoring
      • TPM.1.01 - Third Party Assurance Review
      • TPM.1.02 - Vendor Risk Management
      • TRN.1.01 - General Security Awareness Training
        • Security Awareness Training
      • TRN.1.02 - Code of Conduct Training
      • VUL.1.01 - Vulnerability Scans
      • VUL.1.03 - Approved Scanning Vendor
      • VUL.2.01 - Application & Infrastructure Penetration Testing
      • VUL.3.01 - Infrastructure Patch Management
      • VUL.3.02 - End of Life Software
      • VUL.4.01 - Enterprise Protection
      • VUL.5.01 - Code Security Check
      • VUL.6.01 - External Information Security Inquiries
  • VPAT Version 2.3
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On this page
  • Control Statement
  • Context
  • Scope
  • Ownership
  • Guidance
  • Additional control information and project tracking
  • Framework Mapping
  1. Security and Compliance
  2. Security Controls

CM.1.01 - Change Management Workflow

Control Statement

The standard change management process is documented in a change control workflow.

Context

Having a structured workflow and guidance on change management helps reduce the risk of IllumiDesk experiencing platform or application instability by increasing the predictability and reproducibility of the change management process.

Scope

This control applies to all systems within our IllumiDesk.com production environment. The production environment includes all endpoints and cloud assets used in hosting IllumiDesk.com and its subdomains. This doesn't include third-party systems that support the business of IllumiDesk.com, which can be found in CM.3.01.

Ownership

  • Control Owner: Infrastructure

  • Process owner(s):

    • Infrastructure

Guidance

Change management encapulates multiple types of changes within our business environment.

The two primary production changes are infrastructure changes and source code changes to IllumiDesk service itself.

  • Infrastructure changes are done in accordance with the Change Management process.

  • Code changes are made in accordance to our contribution, review, and approval processes, which is described as part of the Service Lifecycle Workflow control.

Third-party systems, the data warehouse, and financial changes are related to the Business Technology Change Management Workflow.

Additionally, any changes to the IllumiDesk handbook utilizes IllumiDesk.com version control system.

Additional control information and project tracking

Non-public information relating to this security control as well as links to the work associated with various phases of project work can be found in the Change Management Workflow control issue.

Examples of evidence an auditor might request to satisfy this control:

  • Copy of the IllumiDesk change management workflow

  • Sample of issues or other documentation showing the change management workflow is followed

Framework Mapping

  • SOC2 CC

    • CC2.3

    • CC8.1

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Last updated 1 year ago