This control aims to ensure important information about the change, its impacts, and ability to revert the change are documented and a part of the approval process. This allows everyone involved to have the information they need to make informed decisions about and execute on a change effectively. It also sets out to ensure all changes which could impact IllumiDesk customers, IllumiDesk team-members, and partners are approved by the appropriate person(s). This control can be tested by reviewing the criticality 1 and 2 change issues in the
production issue tracker. This testing is sufficient because the issue template contains a row naming the change reviewer(s) and a review of the issue activity can show whether the change reviewer(s) did approve of the change.